Privacy Policy

Privacy Policy

Last Updated: May 21, 2026

1. Introduction

Welcome to https://mazbot.net/ (the "Site"). This Privacy Policy explains how MazBot ("MazBot", "we", "us", or "our") collects, uses, stores, shares, protects, and processes personal data and business data when you access our website, register for an account, connect your Meta or WhatsApp Business assets, or use our WhatsApp automation, chat management, marketing, AI, integration, and related services.

MazBot is a Software as a Service (SaaS) platform that provides business communication tools built on top of the official WhatsApp Business Platform / Cloud API.

By using MazBot, you acknowledge that you have read and understood this Privacy Policy. If you use MazBot on behalf of a business, you confirm that you are authorized to provide data and manage communications on behalf of that business.

This Privacy Policy should be read together with our Terms and Conditions.


2. Information We Collect

We collect information to provide, secure, improve, and support our services.


A. Account and Personal Information

When you register for MazBot, subscribe to a plan, contact support, or use our services, we may collect:

- Full name.
- Email address.
- Phone number.
- Business name.
- Business industry.
- Business size.
- Country or region.
- Billing details.
- Account username.
- Encrypted password.
- Profile settings and preferences.
- Support messages and communication history with MazBot.


B. Business and Workspace Information

When you create or manage a business workspace inside MazBot, we may collect:

- Company name.
- Business website.
- Business address.
- Business profile details.
- Team members and user roles.
- Employee names, emails, permissions, and activity logs.
- Connected channels and integrations.
- Campaign settings, flows, automations, and templates.
- Internal notes, assignments, tags, and conversation management activity.


C. WhatsApp Business Platform and Meta Data

To provide WhatsApp Business Platform services, MazBot may access, collect, process, and store data received through Meta or WhatsApp APIs, including:

- WhatsApp Business Account (WABA) IDs.
- Business Manager IDs.
- Phone number IDs.
- Connected WhatsApp phone numbers.
- Display names.
- Business verification status.
- Message templates and template statuses.
- Webhook events.
- Messaging limits and quality-related data where available.
- Message status events, such as sent, delivered, read, failed, or deleted.
- Customer phone numbers.
- Customer profile names where available.
- Incoming and outgoing message content.
- Media files, including images, videos, audio, documents, and stickers.
- Conversation timestamps.
- Customer replies and interaction history.
- Opt-in, campaign, or automation-related records where applicable.

We process this data only to provide, maintain, secure, support, and improve MazBot services and to enable WhatsApp Business Platform functionality requested by you.


D. Customer Contact and Message Data

When you upload, import, sync, or communicate with contacts through MazBot, we may process:

- Contact names.
- Phone numbers.
- Email addresses if provided.
- Labels, tags, and custom fields.
- Notes and lead information.
- Conversation history.
- Orders, inquiries, or business-related information added by you.
- Data collected through flows, forms, automations, or integrations.

You are responsible for ensuring that you have the required rights, permissions, consent, opt-ins, and lawful basis to upload, process, and communicate with your contacts through MazBot.


E. Payment Information

MazBot may collect billing-related information such as:

- Billing name.
- Billing email.
- Billing phone number.
- Billing address.
- Tax or invoice details where applicable.
- Subscription plan.
- Payment status.
- Transaction history.
- Invoices and receipts.

MazBot does not store full credit card numbers or full payment card details on its servers. Payment transactions are processed by secure third-party payment processors or payment gateways. These providers may collect and process the financial information required to complete your payment.


F. AI and Automation Data

If you use MazBot AI features, automated replies, AI agents, training data, knowledge base tools, or similar features, we may process:

- AI instructions and prompts.
- Business knowledge base content.
- FAQ data.
- Uploaded documents or files.
- Website links or content you provide for training or automation.
- Customer questions and AI-generated replies.
- Conversation context required to generate responses.
- AI usage logs and credit consumption.

AI features may use third-party AI providers or infrastructure providers. We use such providers only as needed to operate the requested AI features.


G. Technical, Usage, and Device Information

When you access MazBot, we may automatically collect:

- IP address.
- Browser type.
- Device type.
- Operating system.
- Referring pages.
- Pages visited.
- Session duration.
- Login timestamps.
- Error logs.
- Security logs.
- API request logs.
- Usage activity.
- Approximate location based on IP address.
- Cookies and similar tracking technologies.

We use this information to secure the platform, prevent abuse, improve performance, troubleshoot issues, analyze usage, and enhance the user experience.


3. Use of Facebook, Meta, and WhatsApp Data

If you log in using Facebook, connect your Meta Business assets, or authorize MazBot to access your WhatsApp Business Platform account, we may request access to certain permissions required to operate the service.

This may include permissions related to:

- Managing WhatsApp Business accounts.
- Sending and receiving WhatsApp messages.
- Managing message templates.
- Accessing WhatsApp Business phone numbers.
- Receiving webhook events.
- Reading account, business, or asset information required for service operation.

We use Meta and WhatsApp data only to:

- Authenticate your account.
- Connect your WhatsApp Business assets.
- Send and receive messages.
- Manage templates and messaging features.
- Display message statuses and reports.
- Support account setup and troubleshooting.
- Maintain security and compliance.
- Provide the services requested by you.

We do not sell Meta user data, WhatsApp data, message content, customer contacts, or business data to advertisers, data brokers, or third-party advertising networks.

We do not use Meta or WhatsApp data for unauthorized advertising, profiling, or resale.

You can revoke MazBot’s access to your Meta or Facebook data at any time through your Facebook Business Integration settings, Meta Business settings, or by contacting us at [email protected]. Revoking access may limit or disable some MazBot features.


4. How We Use Your Information

MazBot may use collected information for the following purposes:

- To create and manage your account.
- To provide WhatsApp Business Platform services.
- To send, receive, and manage WhatsApp messages.
- To manage contacts, conversations, inboxes, assignments, campaigns, templates, automations, and flows.
- To provide AI replies, AI agents, knowledge base features, and automation tools.
- To process subscriptions, payments, invoices, credits, and usage-based billing.
- To provide customer support and technical assistance.
- To send service notifications, security alerts, account updates, and administrative messages.
- To improve, test, troubleshoot, and develop our services.
- To monitor performance, usage, and security.
- To prevent spam, fraud, abuse, unauthorized access, and policy violations.
- To comply with legal obligations, platform requirements, Meta policies, WhatsApp policies, and regulatory requests.
- To enforce our Terms and Conditions.
- To protect the rights, safety, and security of MazBot, our users, customers, partners, and third parties.


5. Legal Basis for Processing

Where applicable, we process personal data based on one or more of the following legal bases:

- Your consent.
- Performance of a contract with you.
- Compliance with legal obligations.
- Our legitimate interests in operating, securing, improving, and supporting our services.
- Your business’s legitimate interests in communicating with its customers, where you have the required permissions and opt-ins.
- The necessity of processing data to provide the services requested by you.

You are responsible for ensuring that your use of MazBot, including uploading contacts and sending messages, complies with applicable privacy, marketing, consumer protection, and telecommunications laws.


6. Data Sharing and Third Parties

We do not sell your personal data.

We may share or process information with trusted third parties only where necessary to operate, secure, improve, or support the service, including:

- Hosting and cloud infrastructure providers.
- Payment processors and payment gateways.
- Email and notification providers.
- Analytics and monitoring providers.
- Customer support tools.
- AI service providers.
- Meta Platforms, Inc. and WhatsApp, as required to provide WhatsApp Business Platform functionality.
- Integration partners you choose to connect with MazBot.
- Legal, regulatory, tax, accounting, or compliance advisors where necessary.

When WhatsApp messages are sent or received, message data and related metadata may pass through Meta or WhatsApp infrastructure as part of the official WhatsApp Business Platform.

We may disclose information if required by law, court order, regulator, government authority, payment provider, Meta, WhatsApp, or where necessary to protect the rights, safety, security, and integrity of MazBot, our users, customers, or third parties.


7. Cookies and Tracking Technologies

MazBot uses cookies and similar technologies to operate and improve the website and dashboard.

We may use cookies to:

- Keep you signed in.
- Remember your preferences.
- Maintain session security.
- Analyze website traffic.
- Improve performance.
- Understand feature usage.
- Prevent fraud and abuse.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect your ability to log in, use the dashboard, or access some features.


8. Data Security

We use commercially reasonable technical and organizational measures to protect your data, including:

- SSL/TLS encryption for data transmitted between your browser and our servers.
- Secure authentication mechanisms.
- Password encryption or hashing.
- Role-based access controls.
- Restricted access to sensitive data.
- Server monitoring and logging.
- Security reviews and operational safeguards.
- Backup and recovery practices where applicable.

However, no method of transmission over the Internet, electronic storage, API connection, or cloud infrastructure is 100% secure. We cannot guarantee absolute security, but we work to protect your information using reasonable and appropriate safeguards.


9. Data Retention

We retain personal data, business data, WhatsApp data, message data, logs, billing records, and technical information for as long as necessary to:

- Provide the service.
- Maintain your account.
- Support business operations.
- Comply with legal, tax, accounting, and regulatory obligations.
- Resolve disputes.
- Prevent fraud, spam, abuse, and security incidents.
- Enforce our Terms and Conditions.
- Maintain backups and audit records.

When data is no longer needed, we may delete, anonymize, or securely archive it according to our internal retention practices and legal requirements.

Some deleted data may remain in backups, logs, or archives for a limited period before permanent deletion.


10. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including:

- Accessing the personal data we hold about you.
- Correcting inaccurate or incomplete data.
- Requesting deletion of your account or personal data.
- Requesting restriction of processing.
- Objecting to certain processing activities.
- Requesting data portability where applicable.
- Withdrawing consent where processing is based on consent.
- Opting out of promotional emails.

You can update certain account information directly from your MazBot dashboard.

You may request deletion of your account and associated personal data by contacting us at [email protected]. We may need to retain certain information where required by law, legitimate business needs, security, fraud prevention, dispute resolution, or platform compliance requirements.

You may opt out of promotional emails by following the unsubscribe instructions in those emails. You may still receive important service, security, billing, or administrative messages.


11. Customer Data and End-User Requests

If you are a customer, lead, or end user of a business that uses MazBot, the business using MazBot is generally responsible for deciding how your data is collected, used, and communicated through WhatsApp or other channels.

MazBot acts as a service provider or processor for the business using our platform.

If you want to access, correct, delete, or restrict data held by a business using MazBot, you should contact that business directly. If we receive a request from an end user, we may forward it to the relevant business account owner where appropriate.


12. International Data Transfers

MazBot, its service providers, infrastructure providers, Meta, WhatsApp, and other third-party providers may process or store data in countries other than your country of residence.

By using MazBot, you understand that your data may be transferred to and processed in other countries where data protection laws may differ from those in your jurisdiction.

Where required, we take reasonable steps to ensure that data transfers are protected according to applicable legal requirements and contractual safeguards.


13. Children’s Privacy

MazBot is intended for business use and is not directed to children.

We do not knowingly collect personal data from children under the age required by applicable law. If you believe that a child has provided personal data to MazBot, please contact us and we will take appropriate steps to delete such data where required.


14. Third-Party Links and Services

MazBot may contain links to third-party websites, services, integrations, payment processors, or platforms.

We are not responsible for the privacy practices, security, content, or policies of third-party services. We encourage you to review their privacy policies before using them or connecting them to MazBot.


15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes, we may notify you by email, dashboard notification, website notice, or other reasonable means.

Your continued use of MazBot after the updated Privacy Policy becomes effective means that you acknowledge the updated policy.


16. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your privacy rights, please contact us at:

Email: [email protected]

Website: https://mazbot.net/