Terms And Conditions

Terms and Conditions

Last Updated: May 21, 2026

1. Acceptance of Terms

By accessing or using https://mazbot.net/ ("MazBot", "we", "us", "our", or "the Site"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you should not access, use, register for, or subscribe to our services.

These Terms apply to all users of MazBot, including website visitors, registered users, subscribers, businesses, administrators, employees, team members, and any person or entity using the platform on behalf of a business.


2. Description of Service

MazBot is a Software as a Service (SaaS) platform that provides WhatsApp automation tools, chat management, customer communication, team inbox, marketing, workflow automation, artificial intelligence features, integrations, and related business messaging solutions using the official WhatsApp Business Platform / Cloud API.

MazBot is an independent technology provider that offers software solutions built on top of the official WhatsApp Business Platform / Cloud API.

MazBot may participate in Meta’s business, technology provider, or partner programs where applicable. However, MazBot is an independent company and is not owned, operated, controlled by, or acting as an agent of Meta Platforms, Inc., WhatsApp LLC, or any of their affiliates.

All WhatsApp, Facebook, Instagram, and Meta names, logos, trademarks, and service marks are the property of their respective owners. Use of these marks on our website or platform is for identification and compatibility purposes only and does not imply ownership by MazBot.

Use of WhatsApp Business Platform features through MazBot remains subject to Meta’s and WhatsApp’s applicable terms, policies, pricing, messaging rules, account review, and approval requirements.

Meta and WhatsApp may update their services, APIs, pricing, policies, approval requirements, messaging limits, quality ratings, or enforcement rules from time to time. MazBot is not responsible for changes made by Meta or WhatsApp, but we may update our platform, features, service availability, or terms as needed to remain compatible and compliant.


3. Account Registration and Security

You agree to provide accurate, complete, and up-to-date information when registering for MazBot or using our services.

You are responsible for maintaining the confidentiality of your account credentials, passwords, API tokens, access keys, employee accounts, and any connected business accounts.

You are fully responsible for all activities that occur under your account, including actions performed by your team members, employees, contractors, administrators, or any person you authorize to access your MazBot account.

You agree to notify MazBot immediately if you suspect unauthorized access, misuse, or a security breach involving your account.

MazBot is not responsible for losses or damages resulting from your failure to secure your account credentials or manage your team access properly.


4. Subscription, Payments, Fees, and Refunds

Subscription: MazBot services may be billed on a monthly, yearly, prepaid, postpaid, usage-based, credit-based, or custom plan basis, depending on the selected package or agreement.

Payments: You agree to pay all fees in accordance with the pricing plan, subscription, add-ons, usage, credits, or services you select.

Billing Information: You agree to provide accurate billing and payment information and to keep it updated.

Cancellation: You may cancel your subscription at any time. Your access will continue until the end of the current paid billing cycle unless otherwise stated in your plan or agreement.

Refunds: Subscription fees and consumed usage-based credits or fees are non-refundable, except where required by applicable law or expressly stated in a written refund policy published by MazBot.

Meta / WhatsApp Fees: Some WhatsApp Business Platform features may be subject to Meta or WhatsApp conversation, messaging, template, or platform-related fees. These fees are separate from MazBot subscription fees unless expressly stated otherwise. MazBot may display, estimate, collect, or pass through such fees where applicable, but final pricing, calculation, availability, and enforcement are governed by Meta’s systems, rate cards, and applicable policies.

Usage-Based Fees and Credits: Certain features, including messaging, automation, AI credits, integrations, API usage, storage, media processing, or third-party services, may be billed based on usage. Consumed credits, usage-based fees, and third-party charges are non-refundable unless required by applicable law.

Failed Payments: If payment fails, MazBot may suspend, limit, or terminate access to paid features until all outstanding amounts are paid.

Taxes: Prices may exclude taxes, duties, government fees, or payment processing charges unless expressly stated otherwise. You are responsible for any applicable taxes or charges related to your use of the service.


5. Acceptable Use and WhatsApp Policy

You agree to use MazBot in compliance with all applicable laws, regulations, Meta terms, WhatsApp Business Terms, WhatsApp Business Messaging Policy, WhatsApp Commerce Policy, and any other applicable WhatsApp Business Platform rules or guidelines.

You are strictly prohibited from:

- Sending spam or unsolicited bulk messages to users who have not validly opted in.
- Sending illegal, offensive, violent, misleading, fraudulent, discriminatory, hateful, abusive, or harmful content.
- Sending content that violates WhatsApp or Meta policies, including restricted or prohibited goods and services.
- Misrepresenting your identity, impersonating another business, or misleading customers about the nature of your business.
- Violating the intellectual property, privacy, publicity, or data protection rights of others.
- Using MazBot for scraping, unauthorized data collection, harassment, phishing, scams, malware distribution, or any unlawful activity.
- Attempting to bypass WhatsApp, Meta, MazBot, or third-party platform limits, restrictions, security controls, or enforcement systems.
- Reselling, sublicensing, or misusing the service in a way that violates these Terms or applicable platform policies.

You are responsible for obtaining and maintaining valid user opt-ins before sending messages through WhatsApp Business Platform. You are also responsible for the accuracy, legality, and compliance of all message templates, campaigns, automated replies, media, files, links, broadcasts, flows, AI-generated responses, and customer communications sent through MazBot.

You must ensure that your business profile, display name, templates, website, products, services, and customer communications are truthful, accurate, lawful, and compliant with Meta and WhatsApp requirements.

Limitation of Liability regarding WhatsApp Bans: MazBot provides tools for managing and sending communications through WhatsApp Business Platform, but you are responsible for your content, audience, opt-ins, message quality, templates, automation, AI instructions, and behavior. MazBot is not responsible if your WhatsApp number, WhatsApp Business Account, Meta Business Account, templates, messaging limits, quality rating, display name, business verification, or account access are banned, suspended, restricted, rejected, downgraded, limited, or otherwise affected by Meta or WhatsApp due to your misuse, policy violations, poor message quality, user reports, customer complaints, prohibited content, inaccurate business information, or other factors outside MazBot’s control.

No refunds will be issued in the event of a WhatsApp or Meta restriction, suspension, ban, template rejection, quality downgrade, or messaging limitation caused by user misuse, user content, policy violations, or factors outside MazBot’s control.


6. AI Features and Automated Responses

MazBot may provide artificial intelligence features, automated replies, AI agents, content generation, classification, summarization, lead qualification, or similar tools.

You are responsible for reviewing, testing, monitoring, and approving any AI-generated or automated content before relying on it in your business operations.

MazBot does not guarantee that AI-generated responses will always be accurate, complete, appropriate, compliant, or suitable for every customer interaction.

You must not use AI features to generate or send unlawful, misleading, harmful, discriminatory, offensive, prohibited, or policy-violating content.

MazBot may use third-party AI providers or infrastructure providers to process AI-related requests. Such processing may be subject to the applicable terms and privacy practices of those providers.


7. Data Protection and Privacy

MazBot processes customer data, contacts, messages, files, media, logs, account information, team activity, and related business information solely for the purpose of providing, maintaining, securing, supporting, analyzing, and improving the service, according to our Privacy Policy.

You represent that you have the necessary rights, permissions, consent, and lawful basis to upload, process, store, import, export, and communicate with contacts through MazBot.

Where MazBot processes WhatsApp Business Platform data on your behalf, MazBot will use such data only to provide the services requested by you and in accordance with applicable Meta, WhatsApp, and data protection requirements.

You are responsible for the legality of the contact lists, customer data, uploaded files, and messages you import into or send through MazBot.

You must not upload sensitive personal data, payment card information, government identification data, health information, or other highly sensitive data unless you have the legal right to do so and unless such use is supported by MazBot and permitted by applicable law and platform policies.

MazBot may retain certain logs, records, billing data, security events, and technical information as required for service operation, legal compliance, fraud prevention, dispute resolution, or platform security.

For more details on how we collect, use, store, and protect personal data, please refer to our Privacy Policy.


8. Intellectual Property

MazBot Rights: The software, code, dashboard, workflows, design, user interface, documentation, databases, brand name, logos, features, and related intellectual property of MazBot are owned by MazBot or its licensors and are protected by applicable intellectual property laws.

User Data: You retain ownership of the data, contacts, messages, files, media, templates, business information, and content you upload to or process through the system. You grant MazBot a limited, non-exclusive, worldwide license to host, process, transmit, display, and use this data solely as necessary to provide, maintain, secure, and improve the service.

Feedback: If you provide suggestions, ideas, improvements, or feedback about MazBot, you grant us the right to use such feedback without restriction or compensation.

You may not copy, modify, reverse engineer, decompile, resell, sublicense, lease, reproduce, or create derivative works from MazBot software or platform features unless expressly authorized in writing by MazBot.


9. Third-Party Links, Integrations, and Services

MazBot may integrate with or rely on third-party services, including but not limited to Meta, WhatsApp, payment gateways, cloud hosting providers, AI providers, analytics tools, CRM systems, Google services, e-commerce platforms, or other external applications.

Your use of third-party services may be subject to the terms, policies, fees, limitations, and privacy practices of those third parties.

MazBot is not responsible for the availability, accuracy, security, performance, pricing, policy changes, outages, data handling, or actions of third-party services.

Connecting third-party accounts or integrations to MazBot means you authorize MazBot to access and process the relevant data required to provide the integration.


10. Service Availability and Changes

MazBot aims to provide reliable service, but we do not guarantee uninterrupted, error-free, or always-available access.

The service may be affected by maintenance, updates, internet issues, hosting provider outages, Meta or WhatsApp API changes, third-party failures, security incidents, force majeure events, or other factors beyond MazBot’s control.

MazBot may add, modify, suspend, limit, or discontinue any feature, integration, pricing plan, or service component at any time.

Where reasonably possible, MazBot may notify users of significant changes, but we are not obligated to provide prior notice for urgent security, compliance, legal, or technical reasons.


11. Suspension and Termination

We reserve the right to suspend, restrict, or terminate your account immediately, with or without prior notice, if:

- You breach these Terms.
- You violate Meta, WhatsApp, or third-party platform policies.
- You use the service for spam, fraud, illegal activities, abusive messaging, or prohibited content.
- Your use creates security, legal, compliance, operational, financial, or reputational risk to MazBot, Meta, WhatsApp, other users, or third parties.
- Your payment fails or remains overdue.
- We are required to do so by law, court order, regulator, Meta, WhatsApp, payment provider, or other competent authority.

Upon termination, your right to access and use MazBot will cease. We may delete, retain, or export account data according to our Privacy Policy, legal obligations, technical limitations, and internal retention rules.


12. Disclaimer of Warranties

The service is provided on an "AS IS" and "AS AVAILABLE" basis.

To the maximum extent permitted by law, MazBot disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, reliability, and uninterrupted operation.

MazBot does not warrant that:

- The service will be uninterrupted, secure, error-free, or bug-free.
- WhatsApp, Meta, or third-party services will remain available or unchanged.
- Messages will always be delivered, read, approved, or accepted by recipients, Meta, WhatsApp, or carriers.
- Templates, display names, accounts, or business verification requests will be approved by Meta or WhatsApp.
- AI-generated content will always be accurate, appropriate, lawful, or compliant.
- The service will meet all of your business, legal, marketing, or operational expectations.


13. Limitation of Liability

To the maximum extent permitted by law, MazBot shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages, including loss of data, contacts, messages, revenue, profits, goodwill, business opportunities, reputation, or service continuity, arising out of or related to your use of or inability to use the service.

MazBot shall not be liable for damages or losses resulting from:

- User misuse, policy violations, or unlawful activity.
- WhatsApp or Meta bans, restrictions, account limitations, template rejections, pricing changes, API changes, outages, or enforcement actions.
- Third-party service failures, outages, security incidents, or policy changes.
- Unauthorized access caused by weak passwords, credential sharing, compromised devices, or user-side security failures.
- Incorrect customer data, invalid opt-ins, inaccurate templates, AI-generated content, or campaign results.

To the maximum extent permitted by law, MazBot’s total liability for any claim arising out of or related to the service shall not exceed the amount actually paid by you to MazBot for the service during the twelve (12) months immediately preceding the event giving rise to the claim.


14. Indemnification

You agree to defend, indemnify, and hold harmless MazBot, its owners, directors, employees, contractors, partners, and affiliates from and against any claims, damages, losses, liabilities, penalties, costs, and expenses, including reasonable legal fees, arising out of or related to:

- Your use or misuse of the service.
- Your violation of these Terms.
- Your violation of Meta, WhatsApp, or third-party policies.
- Your violation of any law, regulation, or rights of another person or entity.
- Your messages, templates, campaigns, automations, AI instructions, customer data, uploaded content, or business practices.
- Any dispute between you and your customers, employees, contractors, or end users.


15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to its conflict of law provisions.

Any disputes, claims, or controversies arising out of or related to these Terms, the website, or the service shall be resolved exclusively before the competent courts of Egypt.

Nothing in these Terms limits any rights you may have under applicable mandatory consumer protection laws.


16. Changes to Terms

We reserve the right to modify these Terms at any time.

We may notify users of significant changes via email, dashboard notification, website notice, or other reasonable means.

The updated Terms will become effective once published on our website unless a different effective date is stated.

Continued use of the service after changes become effective constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the service and cancel your subscription where applicable.


17. Contact Us

If you have any questions about these Terms, please contact us at:

Email: [email protected]

Website: https://mazbot.net/